General Terms And Conditions

General Terms and Conditions

1. Scope

The following General Terms and Conditions apply to all orders placed via our online shop by consumers and business customers.

For Germany, the following applies: In accordance with Section 13 of the German Civil Code (BGB), a ‘consumer’ is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.

The following applies to Austria: In the terms and conditions set out below, the term ‘consumer’ refers to the ‘Konsument’ as defined in the Consumer Protection Act (KSchG).

A business is a natural or legal person, or a partnership with legal capacity, which, when entering into a legal transaction, is acting in the course of its commercial or self-employed professional activities.

The following applies to business customers: Should the business customer use conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only form part of the contract if we have expressly agreed to them.

2. Contracting Parties, Conclusion of Contract, Options for Correction

The sales contract is concluded with Oman-Shop e.K.; owner Wolfgang Alexander Moll.

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You may initially add our products to your basket without obligation and correct your details at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. By clicking the ‘Order’ button, you are making a binding offer for the products contained in your shopping basket. Confirmation of receipt of your order will be sent by email immediately after you have submitted your order.

We accept your offer within two days by

sending a declaration of acceptance in a separate email or
where applicable, by our service provider or the selected payment service provider processing the payment transaction. The time at which the payment transaction is processed depends on the payment method selected (see ‘Payment’).

The relevant option for you depends on which of the listed events occurs first.

3. Contract language, storage of the contract text

The language(s) available for the conclusion of the contract: German, English

We store the contract text and send you the order details and our Terms and Conditions in writing. You can view the contract text in our customer login area.

4. Subject-matter of the contract

4.1 Product description

Please note that the relevant product description forms an integral part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following points. If you have any queries, please contact us:

Due to individual screen settings (e.g. resolution and brightness), minor variations between the displayed and actual product colours are possible.

For wooden products, natural variations in the grain, texture and colour of the wood are possible.

5. Delivery Terms

Delivery Options

We dispatch the products to the delivery address specified during the ordering process.

We deliver by post only. Unfortunately, it is not possible to collect the goods in person.

6. Payment

6.1 Prices

The prices stated at the time of ordering apply. These are total prices and include statutory VAT.

6.2 Due date and late payment

The price is due upon conclusion of the contract, unless a later date is specified in the following payment terms.

The following applies to consumers: In the event of late payment, we reserve the right to charge you a fee of 1.50 euros per reminder from the second reminder onwards. You retain the right to prove that the loss incurred was less than this amount. Further claims remain unaffected by this.

The following applies to business customers: In the event of late payment, we reserve the right to charge you statutory interest on arrears at a rate of nine percentage points above the base rate, as well as a flat-rate fee of 40 euros. This does not affect any further claims.

6.3 Payment methods

The following payment methods are generally available in our shop.

Prepayment

If you select the prepayment option, we will provide you with our bank details in a separate email and dispatch the goods once payment has been received.

Cash on delivery

You pay the purchase price directly to the delivery driver. An additional charge of 5.60 euros applies.

Credit card

You enter your credit card details during the ordering process. Your card will be charged immediately upon submission of the order.

PayPal, PayPal Express

To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, log in using your credentials and confirm the payment instruction. The payment transaction is processed by PayPal immediately after you place your order. Further details will be provided during the ordering process.

PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment options within their customer account. However, we have no influence over the availability of these options; any additional payment options offered on an individual basis relate to your legal relationship with PayPal. Further information on this can be found in your PayPal account.

Google Pay

To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’), you must be registered with Google, have activated the Google Pay feature, authenticate yourself using your login details and confirm the payment instruction. The payment transaction is processed immediately after the order is placed. Further details are provided during the ordering process.

Apple Pay

To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (‘Apple’), you must use the ‘Safari’ browser, be registered with Apple, have enabled the Apple Pay function, authenticate yourself using your login details and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. Further information will be provided during the ordering process.

Invoice

The invoice amount is due 7 days after receipt of the invoice and the goods, to be paid by bank transfer to the bank account specified on the invoice. We reserve the right to offer purchase on account only following a successful credit check.

7. Right of withdrawal

Consumers are entitled to the statutory right of withdrawal, as described in the withdrawal policy. Business customers are not granted a voluntary right of withdrawal.

8. Retention of title

The product remains our property until full payment has been made.

The following also applies to business customers: We reserve title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale – irrespective of whether the goods subject to retention of title have been combined or mixed with a new item – in the amount of the invoice sum, and we accept this assignment. You remain authorised to collect the claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations. Upon your request, we shall release the security to which we are entitled to the extent that the realisable value of the security exceeds the value of the outstanding claims by more than 10 per cent.

9. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you will be helping us to assert our own claims against the carrier or the transport insurer.

10. Warranty and Guarantees

Law on Liability for Defects

The statutory law on liability for defects applies.

When purchasing goods, the warranty period has a minimum duration of two years. Please also refer to the harmonised notice in accordance with Implementing Regulation (EU) 2025/1960 (the so-called warranty label) regarding the warranty for goods.

Guarantees and after-sales service

Information on any additional guarantees that may apply and their exact terms and conditions can be found with the relevant product and on specific information pages in the online shop.

11. Liability

We are always liable without limitation to consumers domiciled in Austria.

In all other respects, the following applies:

We are always liable without limitation for claims arising from damage caused by us, our legal representatives or vicarious agents

in the event of loss of life, bodily injury or damage to health,
in the event of a breach of duty caused by wilful misconduct or gross negligence,
in the event of warranty undertakings, where agreed, or
where the scope of application of the Product Liability Act is engaged.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contracting party may reasonably rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

12. Agreement on the use of Trusted Shops Buyer Protection

You can insure orders placed with us free of charge up to an order value of 100 euros via the Trusted Shops SE Buyer Protection scheme. In addition, Trusted Shops, in conjunction with a guarantor, offers a paid insurance scheme. The Trusted Shops Buyer Protection Terms and Conditions apply. These can be found here for Germany; here for Austria and here for Switzerland. You can take out buyer protection by clicking on the button labelled ‘Trustcard’, which appears as a pop-up on the order confirmation page once you have completed your order. If you are already registered for buyer protection, your order will be automatically covered (automatic buyer protection) without you needing to click the button. In order to offer you (automatic) buyer protection, the Trustcard needs to access order data stored in your browser’s cache. To do this, a hash value of your email address, along with the order number and order total, is transmitted to Trusted Shops. If you are already registered for buyer protection, your order will be automatically covered. If you are not yet registered for buyer protection, you can register via the Trustcard as described above. Information on data protection at Trusted Shops is included in the buyer protection terms and conditions linked above.

13. Dispute resolution

We are prepared to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.

14. Protection of Minors

If your order includes products subject to age restrictions, we ensure, through the use of a reliable procedure involving a personal identity and age check, that the customer has reached the required minimum age. Where a delivery is made, the courier will only hand over the goods once the age check has been completed and only to the customer in person. In this case, delivery to parcel lockers is not possible.

15. Final Provisions

If you are a business, German law shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a trader within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our registered office.

Should individual clauses of these General Terms and Conditions be wholly or partially invalid, the remainder of the contract shall remain valid. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.